Terms of Service

1. The agreement

These terms are between you (the showroom using TileFlow, and the people who sign in for it) and Nikul Prajapati, Mehsana, Gujarat, India, who runs TileFlow (“we”). By creating an account or using TileFlow you accept these terms and our Privacy Policy.

2. The service

TileFlow is online software for quotations, bills, stock, customer and supplier accounts, collection, granite jobs, staff attendance and pay, expenses and reports. It runs in a web browser on a phone, tablet or computer and needs an internet connection. We improve it over time and may change or remove features; we will not remove a main feature you rely on without notice.

3. Accounts

• The person who signs up is the showroom's owner on TileFlow and controls its staff logins and their permissions.
• Keep passwords and devices safe. You are responsible for what is done through your showroom's logins.
• Tell us at once if you think a login has been misused.

4. Your data and your responsibility

• The showroom owns its data. We use it only to provide TileFlow, as the Privacy Policy says.
• You are responsible for the accuracy of what you enter, and for your bills, prices, taxes, GST returns and business records. TileFlow helps with calculations, but it is not tax, legal or accounting advice; check important figures with your CA.
• You must have the right to enter your customers' and staff's details, and use them only for your business.
• Keep your own backups too. Download a backup from Settings regularly, and before you delete anything.

5. Fair use

Do not use TileFlow for anything unlawful; to send spam; to try to reach another showroom's data; to break, overload or copy the software; or to resell it without our written consent.

6. Fees

• Fees are as agreed with you when you start (for example monthly or yearly) and are paid in advance. Taxes such as GST are extra where they apply.
• We will give at least 30 days' notice before changing your fees.
• If fees stay unpaid more than 15 days after the due date, we may limit the account to viewing and downloading until they are paid. We will not delete your data for non-payment without first giving notice.
• Refunds are covered by our Refund Policy.

7. Availability

We work to keep TileFlow running at all times, but we cannot promise it will never be down or error-free. We may pause it briefly for maintenance, at quiet hours where we can.

8. Ending the service

• You can stop using TileFlow at any time. Download your backup first; the owner can then delete the showroom's data from Settings.
• We may suspend or close an account that breaks these terms or the law. Except in serious cases, we will warn you first and give you time to download your data.

9. Liability

TileFlow is provided “as is”. To the extent the law allows, we are not liable for indirect losses such as lost profit or lost business, and our total liability for any claim is limited to the fees you paid us in the 3 months before it arose.

10. Law and disputes

These terms are governed by the laws of India. Courts at Mehsana, Gujarat have jurisdiction. Please contact us first; most problems can be solved by talking.

11. Changes to these terms

We may update these terms. If a change matters, we will tell owners in the app or by email at least 15 days before it applies.

12. Contact

Nikul Prajapati, Mehsana, Gujarat, India · support@tileflow.in · WhatsApp +91 99045 60143